Service Status
Traffic Light

Complaints Escalation Policy is committed to providing the highest standard of customer service to all our customers. However, in the unlikely event of a problem or complaint, we will do everything possible to ensure it is dealt with quickly and fairly.

Not an customer?

If you are not an customer and have a complaint relating to any third party (for example relating to the content of a website hosted by an customer). Our customer support agents will be unable to assist you directly.

Please send details of your issue or query to our misuse team at

By Telephone

Please contact us on the telephone number below

+44 (0) 7711 068903

By Email

You can email our complaints team at

In writing

We can also be contacted in writing, if you wish at our UK address below: Ltd
125 High Street, Odiham, Hampshire, RG29 1LA, United Kingdom

Please include as much detail as possible in your request, so we can fully investigate your concerns before contacting you. Please note that postal complaints will take longer to process and we would always advise customers (where possible) to contact us directly by email or telephone.

Please note: by signing up for any of our Services you agree to be bound by all terms and conditions.

Leave a Reply